Publications

Complaints management. Turning negatives into positives

Complaints Management: Turning negatives into positives has been designed to help any company or organization improve the effectiveness of its customer complaint processes and systems.

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Resolving customer complaints across social media

This free guide will provide you with an overview of the strategic considerations and tactical approaches to handling customer complaints on social media platforms and integrating your strategy across traditional channels.

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Complaints management software

This free guide will provide you with an overview of the key requirements to consider when considering the introduction of software to support the handling and management of customer complaints within your organisation.

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Software products

UsefulFeedback

UsefulFeedback logo

UsefulFeedback!, an on-demand customer complaint and feedback management software solution, is specifically designed for capturing, managing and reporting on complaints and feedback across your entire business network. Our wide range of industry specific templates will enable your organization to adhere to regulations, improve service levels and enhance the customer experience.

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Customer Sure

CustomerSure logo

If you choose the right time and right way to ask, customers love giving feedback, and the results are valuable. They’ll tell you whether there are further sales opportunities, or perhaps a problem that would make the customer look elsewhere unless you fix it quickly. Customer Sure makes it easy to capture this feedback and make sense of the results.

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Feefo - ratings and reviews

UsefulFeedback logo

The Feefo review and customer feedback system allows merchants the ability to be able to post reviews on e-commerce websites.

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